Policies
Privacy Policy
We are committed to protecting your personal information and privacy.
Information We Collect
- Name, phone number, email, shipping address
- Payment details (processed securely via third-party providers)
- Browsing behavior and website usage data
Usage of Information
- To process and deliver orders
- To provide customer support
- To improve our services and website experience
Security
Your data is protected using secure systems and protocols.
Terms & Conditions
Website Usage
- You agree to use the website lawfully
- Any misuse or fraud will result in action
Product Accuracy
We try to ensure all product details are accurate. Minor variations may occur.
Pricing
Prices may change without prior notice.
Intellectual Property
All content is owned by the brand and cannot be reused without permission.
Shipping & Delivery Policy
- Orders are processed within 1-2 business days
- Delivery typically takes 3-7 business days across India
- Delays may occur during peak seasons or unforeseen circumstances
- Shipping charges (if applicable) will be shown at checkout
Cancellation Policy
- Orders can be cancelled within 12 hours of placing the order
- No cancellation once the order is shipped
- Refunds will be processed to the original payment method
Return & Refund Policy
Eligibility
- Returns accepted only if product is damaged
- Unboxing video is mandatory for any return request
- Video must clearly show opening of package and damage
Process
- Report within 24-48 hours of delivery
- Provide order details + video proof
- Approval is subject to verification
Refunds
- Refund or replacement will be initiated after approval
- Processed within 5-7 business days
Non-Returnable
- No video proof
- Late request
- Used or damaged by customer
Product Care Instructions
- Avoid contact with water, perfume, and chemicals
- Store in a dry place
- Remove before sleeping or exercising
- Wipe with soft cloth after use
Disclaimer
- Product color may slightly vary due to lighting
- Artificial jewellery may fade/tarnish over time
- Not real gold/silver unless explicitly mentioned
Damaged / Missing Items Policy
- Unboxing video is mandatory
- Report missing items within 24 hours
- No claims without valid proof
